Welcome to the JUNIQE Help Section

Here you'll find answers to all of your questions

Customer Support Topics
  • Ordering from JUNIQE
    Ordering from JUNIQE
    • Search
      • Looking for something in particular? We’ve got you covered. You can try out our search function, browse through the categories or search for specific themes or artists. However, there is always something new to discover, so feel free to just have a look around as well.

    • Find
      • Found something you love? Great! All you have to do now is to put your designs into your shopping cart by clicking “add item to cart” and proceed to the checkout once you have everything you want (which is kind of the hardest part at JUNIQE, to be honest).

    • Buy
      • Registration

        You can register at JUNIQE with your own account to enjoy advantages like easy access to your orders and invoices, adding your favourites to your wish list, and much more. But of course, feel free to order as a guest if you’re in a hurry.

      • Your Shopping Cart

        In your shopping cart you’ll find all the designs you have chosen and can check or change the details before you place your order. You want to swap that cool shirt for a V-neck? Get a second print for your best friend? Get that awesome print framed right away (let’s be honest, it will probably just stay on your to-do list if you don’t)? – Now’s your chance.

        Not entirely convinced? No problem, just click on the little “x” next to the quantity button to remove an item and find something else you love.

      • After You Order

        You braved the hardest part – making decisions is never easy, especially when you love it all!

        It’s great that you found something you love on our website. You should get an order notification from us within the next 24 hours confirming your purchase with your shipping and billing information. If you don’t get an email after a day, please also check your spam folder to make sure it didn’t get lost there. As a registered customer you can now view the status of your order at any time in your account under "My Orders". Your order will go into production as soon as we receive the payment and will be shipped to you after 4-7 business days depending on the product. If you have any questions, feel free to contact our fairy godmothers in the customer service team at service@juniqe.com or call on +49 (0) 30 920 331 21.

      • Changing or Cancelling an Order

        As long as your order has not been dispatched, we will gladly change the shipping address after you have ordered. If you wish to cancel an order, send our lovely customer service team an email through service@juniqe.com and let them work their magic. Sometimes it is not possible to cancel an order but you can always return an order to us free of charge.

        Unfortunately we cannot add further products to an order once it has been sent, but if you speak to our customer service fairies on service@juniqe.com we can arrange for you to create a new order without having to pay for shipping twice. Not bad, eh?

  • Product Details
    Product Details
    • Wall Art
      • Premium Posters

        Our unframed, gallery quality, premium posters are printed on 240g/m² pure white paper with a semi-gloss surface. Each print has a 1cm white border for framing and is printed in Germany using achival-quality ink. Satin finish.

        Please note: The actual sizes of unframed prints are slightly larger than specified. For exact measurements please check the art size chart for art.

      • Framed Premium Posters

        Our framed, gallery quality, fine art prints are printed on 240g/m² pure white paper with a semi-gloss surface. Each print is printed in Germany using achival-quality ink. Satin finish. The frame is made of matt-lacquered real wood or oiled oak. The cover is made of shatterproof Plexiglas with a thickness of 2mm. Underneath is a white Passepartout either 3cm wide for regular size. For prints of 100x100, 80x120 and 100x150cm, the Passepartout is 6cm wide.

        Please note: The sizes specified in the dropdown options refer to the size of the design. The actual sizes of the framed prints are larger. For exact measurements please check the art size chart.

      • Canvas Art Prints

        Canvas prints are 65% cotton and 35% polyester with a fabric weight of 340g/m². Digitally-printed in Germany in bold colours and archival, indelible ink with a matte finish. The stretcher is 2x2 thick. For larger sizes (80x80 and upwards) the suspension is 4x4cm. Canvas prints come with a rear suspension mounting and include a set of clamps, which can be used to stretch the canvas further if necessary.

      • Acrylic Glass Prints

        Printed directly onto 3mm thick, glossy Arcylic glass with polished edges. Prints come with rear-mounted suspension. The suspension for smaller sizes is metal plates with recesses for nails or hooks. For larger sizes (70x70, 100x100, 100x150 and 80x120) it consists of aluminium rails (gallery suspension) which provide added stability. Both suspension variants are easy to install and are invisible from the front.

      • Alu-Dibond

        Aluminium Dibond consists of two thin aluminium plates around a plastic core. Our prints have a total thickness of 3mm. Motifs are printed directly onto the aluminium and have a matte finish. They are resistant to both moisture and UV light and a suitable for outdoor use.

      • Limited Edition

        Limited editions are 100 prints per size. They are numbered, bear the artist's signature, and come with a certificate of authenticity. Digital prints are printed on premium, archival, Harman Matt Cotton Smooth by Hahnemühle paper with a weight of 300g/m². Our limited edition prints are available framed or unframed.

      • Frames

        Our FSC-certified wood frames come with a 100% alpha cellulose, 250g/m2 mount. Our pinewood frames have a black or white matt lacquered finish and our oak frames have a natural, oiled finish which facilitates natural shine and durability. The shatterproof Plexiglas comes with a 30-year manufacturer’s warranty against UV damage. Mounting hardware is included. These are available in 2x3 or square formats depending on the design.

    • Fashion
      • Women’s T-Shirts

        Classic T-Shirts
        The classic women’s T­shirts are slim fit and have a crew­neck. They are made from 100% combed cotton single jersey material (145­150 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Men’s T-Shirts

        Classic T-Shirts
        The classic men’s T­shirts are slim fit and have a crew­neck. They are made from 100% combed cotton single jersey material (145­150 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Women’s Tank Tops

        The classic women’s tank tops are slim fit and have a crew­neck. They are made from 100% combed cotton single jersey material (145­150 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Men’s Tank Tops

        The classic men’s tank tops are slim fit and have a crew­neck. They are made from 100% combed cotton single jersey material (145­150 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Women’s Sweatshirts

        Classic Sweatshirts
        The women’s sweatshirts are of a classic cut (regular fit) and feature raglan- sleeves as well as ribbed cuffs and hem. They are made from 80% cotton and 20% polyester material (280 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Men’s Sweatshirts

        Classic Sweatshirts
        The men’s sweatshirts are of a classic cut (regular fit) and feature raglan- sleeves as well as ribbed cuffs and hem. They are made from 80% cotton and 20% polyester material (280 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Hoodies for Women

        The women's hoodies are of a classic cut (regular fit), feature a drawstring in the hood, two side pockets and both the hem and cuffs are ribbed. They are made from 80% cotton and 20% polyester material (280 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Hoodies for Men

        The men's hoodies are of a classic cut (regular fit), feature a drawstring in the hood, two side pockets and both the hem and cuffs are ribbed. They are made from 80% cotton and 20% polyester material (280 GSM). Manufactured under ethical conditions, they are BSCI (Business Social Compliance Initiative) certified. The material is OEKO­TEX® Standard 100 certified and printed in Germany using digital­direct printing.

      • Tote Bags

        Our tote bags are made of 100% undyed organic cotton. Digitally printed in Germany. The distance from the curve of the handle to the bag is 29cm. The bag measures 38 x 42 cm. Our tote bags are produced by Earth Positive, a company whose carbon-neutral clothing is manufactured under ethical conditions.

    • Living
      • Bed Linen

        Our bed linen is made from 100% cotton percale, a closely woven fabric with a smooth surface. The duvet cover has a concealed zip and is digitally printed in Portugal.

      • Cushions

        Cushion covers are made of soft, textured high-quality cotton, and feature a hidden zip. In some cushions, filling is included. The cotton inlet is densely filled with half goose down and half duck down, and weighs 560g.

      • Fleece blankets

        Our fleece blankets are made from soft, synthetic microfiber, and are printed on one side and white on the other side. Printed using sublimation.

      • Tea Towels

        Our printed tea towels come in sets of two. They are made of 170g/m2, 100% absorbent cotton. They are digitally printed in Germany and measure 50 x 70 cm.

      • Shower Curtains

        Our threadsewn shower curtains are made of water-resistant polyester and feature a single-side printed motif and a printed JUNIQE Logo on the lower left side. The eyelets are made of nickel-plated stainless metal and can be attached with shower curtain rings. Rings are not included.

      • Wallpaper

        Our wallpaper is non-woven and features a fleece backing. The wipe-clean latex patterns are printed with solvent-free ink and are UV-resistant. Your order will include several rolls, depending on the dimensions of the motif, and paste-the-wall paste, which makes hanging super easy. Each roll is numbered for ease of use and placement. Printed in Germany.

    • Tech Cases
      • Smartphone & Tablet Cases

        Our slim, lightweight smartphone and tablet cases are made of a durable hard shell with at scratch-resistant, high-gloss coating. Cases are 4C-printed in Germany. The cases cover the sides of the device, can be attached and removed easily and allow easy access to all ports.

  • Product Questions
    Product Questions
    • Additional Sizes
      • In order to guarantee that all of our designs fit you and your home perfectly, we offer products in different sizes. But don’t worry if your favourite doesn’t come in the size you want: we’re happy to find out if it’s possible to change this for you.

        Just write to us at service@juniqe.com or call +49 (0) 30 920 331 21 and our fairy godmothers in customer service will take good care of you.

    • Add an Item or Design
      • You’ve found an artist you love but we don’t offer all of his or her designs at JUNIQE? Not to worry. Just write us an email at service@juniqe.com or call +49 (0) 30 920 331 21 and we’ll get in touch with the artist right away.

        If there’s an artist whose designs you’d like to buy on our website, let helloartists@juniqe.com know. We’re always happy to find new talent.

    • Use a Personal Design
      • Unfortunately, it is not possible to create art with your own pictures or designs. But we hand-pick our artists and designs with great care to bring art everywhere - so just give us a shout if there's anything at all we can assist you with when you find something you love on our website!

  • Payment
    Payment
    • Payment Methods
      • We accept payment by PayPal, Credit Card, Direct Money Transfer, Direct Debit and Advance Payment. Please note that some payment methods are country specific.

      • PayPal

        When paying with PayPal, you will be redirected to the PayPal website to enter your billing information. If you’re already registered with PayPal, you can just access your existing account. Otherwise, you can register as a guest or create a new PayPal account. After you’ve successfully completed your payment via PayPal, your order will go straight into production.

        In case of an order return, the refund will always be issued to your original method of payment.

      • Credit Card

        Paying for your order with a credit card is safe and easy. Thanks to SSL (Secure Sockets Layer) technology, your data is securely protected. After you’ve successfully completed your payment via credit card, your order will go straight into production.

        In case of an order return, the refund will always be issued to your original method of payment.

      • Advance Payment

        If you’d like to use our Advance Payment method, we will send you an email that includes our bank details and your reference number after you’ve placed your order. As an order can only go into production when we receive the full payment, it is important to always include the payment reference number when you wire the amount to the JUNIQE account so it can be matched to your order.

        Separate orders will always have different payment reference numbers, so please remember to pay them separately as well.

        As soon as we have received the payment, your order will go straight into production (please note that depending on your bank, this might take between 2-5 working days).

        In case of an order return, the refund will always be issued to your original method of payment.

        Note to customers in Switzerland: please check if your bank charges a fee for foreign bank transfers, as such charges will be deducted from your total order payment. In this case, your order will not go into production automatically.

      • Direct Money Transfer (Germany)

        You can pay for your order safely and easily with the Direct Money Transfer method. As soon as you’ve received your transaction confirmation, your order will go straight into production.

        In case of an order return, the refund will always be issued to your original method of payment.

      • iDEAL (Netherlands)

        iDEAL is a Dutch e-commerce payment system based on your online banking. After completing the checkout process you are redirected to your bank's login page. Your purchase is only finished after you have completed the payment steps in your online banking account.

        iDEAL is available for our customers from the Netherlands.

      • eps online-transfer (Austria)

        Austrian customers can pay using eps online transfer. Customers who order using this method will have their orders put immediately into production. If a return is required, the refund will be made into the bank account that was originally specified.

      • Direct Debit (Germany & Austria)

        With the SEPA direct debit payment method, you can pay for your order safely and easily. As soon as the transaction has been completed your order will go straight into production.

        In case of an order return, the refund will always be issued to your original method of payment.

      • Purchase by invoice (Germany & Austria)

        Customers from Germany and Austria can buy from us via Invoice, using our partner BFS Finance GmbH. When you purchase via invoice, you will receive the invoice as soon as all items are manufactured and delivered. Please note that if you have purchased multiple items, they may arrive seperately. Your invoice must be settled within 14 days of receipt of your product. Please transfer the amount as specified on the invoice to the specified account. If you wish to return some of the products, please subtract the value of the items that you are to return from the final amount and then transfer the outstanding value of the items which you will keep.

        For questions concerning accounting and settlement, please contact BFS Finance directly via:
        Tel: +49 (0) 30 77 9079 12
        E-mail:rechnung@juniqe.com

        Note: The invoice will be sent to you along with the last article. Overdue Fines amount to €2.50 per written reminder sent.

    • Payment Capture
      • When you pay via PayPal or by credit card, the payment is completed instantly. A Direct Debit is an instruction from you to your bank that authorises JUNIQE to collect the outstanding amount of your order from your bank account. The money is deducted automatically so you can kick back and let us do the rest for you. For orders via Advance Payment, the payment process is initiated by you and production begins when we receive proof of payment via our online banking.

        Please note that all of our designs are made to order and therefore can only be produced and shipped when we have received the full invoice amount.

    • Payment Issues
      • For any questions regarding your payment or any issues that might have arisen during the payment process, please contact the fairy godmothers in customer service by shooting an email to service@juniqe.com or give them a call at +49 (0) 30 920 331 21 and they will help you sort it out.

    • Invoices
      • Because we dearly love Mother Nature, we let you access invoices and return labels online instead of including them in your package. As a registered customer, you can find your invoice in your account settings when you go to “my orders” → “view order” → “print order”. Don’t worry if you’re not logged in. You can still get your invoice by emailing our fairy godmothers in the customer service team at service@juniqe.com or +49 (0) 30 920 331 21When you purchase via invoice, you will receive the invoice as soon as all items are manufactured and delivered. Please note that if you have purchased multiple items, they may arrive seperately. For any questions regarding invoicing, please contact our finance team on Tel: +49 (0) 30-77 9079 12 or write to them at rechnung@juniqe.com

  • Shipping & Delivery
    Shipping & Delivery
    • Shipping Countries
      • We ship to the following 12 European countries from our German warehouse: Germany, Austria, Belgium, Denmark, Finland, France, Great Britain, Italy, Luxembourg, the Netherlands, Sweden and Spain.

        We also ship to Switzerland via our Swiss website www.juniqe.ch.

        When shipping within Germany the flat delivery charge per order is €3.99, to Austria it is €5.99 and to the rest of Europe it is €6.99.

        On orders worth €69 or more, shipping is free throughout the European Union.

    • Shipping Costs
      • When shipping within Germany the flat delivery charge per order is €3.99, to Austria it is €5.99 and to other listed destinations it is €6.99. On orders worth €69 or more, shipping is free within all listed countries.

        Customers from Switzerland, please visit our Swiss website www.juniqe.ch.

        For the delivery of prints in larger sizes there is an additional handling fee. Find more information here.

    • Oversized Formats: Handling Fee
      • For larger prints, a handling fee is charged above the standard shipping costs. This fee is calculated per product. If your order total is €69 or higher the shipping costs are included and you have to pay only the handling fee. You will see the respective handling fees for your order in your cart before checkout.

        Note: If your order total is below €69, these shipping fees also apply.

    • Mail Provider
      • All products except for Wall Art will be shipped via DHL. Smaller Wall Art prints will be shipped via standard post, DHL or DPD. Larger prints will be shipped via UPS or TNT. Unfortunately it is not possible to choose your preferred delivery company, as this is chosen by our external suppliers and producers.

        For shipments via Deutsche Post, Royal Mail or other national post companies, tracking is unfortunately not available. For all other items, orders can be tracked.

    • Delivery Time
      • The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and can take up to 10 working days since they are produced individually for you after you place your order. We recommend that you check the relevant information on the item’s product page under the “Shipping Info” tab.

    • Order Tracking
      • Once your order leaves our warehouse we’ll send you a shipping confirmation email with the tracking number so you can track the progress of your parcel. If you have not received your order one week after dispatch, please contact our customer service team at service@juniqe.com or at +49 (0) 30 920 331 21.

        As a registered customer, you can also check the status of your order in your customer account. Just click on “My Orders” and check on your items online.

    • Partly Delivered Orders
      • Sometimes we send out packages separately due to different production times, especially if you ordered items from different product categories, so don’t worry if your whole order hasn’t arrived yet. If you have any questions regarding your order, let our fairy godmothers in customer service know at service@juniqe.com or +49 (0) 30 920 331 21.

    • Packaging
      • Your order will be packaged with the greatest care, so that it reaches you safely. If your package arrives damaged, please contact our customer service team. Shipments containing several items of different product categories will occasionally be packaged together, as for environmental reasons we prefer to send fewer packages if possible.

    • Packstations
      • Yes, delivery to a Packstation within Germany is possible. Enter your PostNummer (ID provided by DHL when you want a package delivered to a Packstation) into the “company” field, and enter the number of the Packstation and include the word “Packstation” in the address field when you check out. Shipments with a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35 cm are suitable for PACKSTATION.

    • Failed Delivery
      • If you’re not at home when your package arrives the courier will try to leave it with a neighbour, however if this isn’t possible it will be left at a collection point (this could be a local business). The courier will leave a notification card to tell you where it is. Take the card to the collection point with proof of identification within seven days. If you do not collect the package within seven days then it will be returned to our warehouse.

    • Shipping Problems
      • Return to Sender

        We are very sorry that your package is coming back to us. A package can be returned to the sender for different reasons, such as an incomplete or unknown address (careful with auto fill-in in your browser!), multiple failed delivery attempts, refusal of the package or a failed pick up at the collection point. But don’t worry, just let us know if you would like us to send your package back out to the original address or if you’d like to have it sent to a different address, by getting in touch at service@juniqe.com or +49 (0) 30 920 331 21 and we will take care of it for you right away.

      • You Did Not Receive a Tracking Confirmation

        The time of dispatch of your order depends on the production times of your ordered items. As we’re producing your order individually for you “on demand”, the dispatch takes a little while longer than if we had them in stock. It can take up to 10 working days (depending on the item category) to be produced.

        As soon as your order is on its way to you, you will get an automatic shipping confirmation with your tracking number so you can track the progress of your shipment for yourself. If you did not receive this message, please check:

        Did it maybe get lost in your email spam folder?

        Which email address did you use while registering (if you registered with Facebook, we will send updates to the email address you are registered with on Facebook).

      • Your Tracking Number Doesn’t Work

        Don’t worry! Recently uploaded tracking can take up to 24 hours to be activated. Browse a little on JUNIQE, get a coffee, and come back in a couple of hours. This error message will most likely say: “Die Sendung 123456789 ist uns derzeit nicht bekannt” or “Derzeit liegen uns zu der Sendungsnummer 123456789 keine Informationen vor”, but don’t worry, your brown paper package tied up with string will arrive with a few of your favourite things.

        If you still encounter this problem after 24 hours, please let us know at service@juniqe.com or +49 (0) 30 920 331 21 and we will take good care of you.

      • Slow Tracking

        You received a tracking number but the package seems to be stuck somewhere and is not making its way to you? Don’t worry at all - just shoot us a message at service@juniqe.com or call us at +49 (0) 30 920 331 21 and our fairy godmothers in customer service will take care of everything.

      • Lost Package

        Your package hasn’t found its way to you? The post man didn’t ring three times? You did not receive your package 7 days after your shipping confirmation?

        No need to worry, we’re here to sort it out for you. Our customer service team will put on their Sherlock Holmes caps, grab Watson and find out where your package is. Just let us know at service@juniqe.com or +49 (0) 30 920 331 21.

  • Order Complaints
    Order Complaints
    • Damages
      • Your package arrived, but isn’t in perfect condition? Our customer service fairies are here to help! Simply get in touch through service@juniqe.com or +49 (0) 30 920 331 21 and they’ll be happy to make things right again.

        Please provide a clear description of the damaged items or issue at hand. And for some extra karma points, snap a photo of the damage if you can. This documentation is extremely valuable in helping us provide our production partners with feedback. We want to make sure these incidents don’t reoccur in the future.

        Rest assured in no way do such incidences reflect the high standards we set for ourselves. And we promise to do our very best in putting a smile back on your face!

    • Wrong Item
      • Whoopsie, that should definitely not have happened and does not reflect the standard we set for ourselves.

        Don’t worry, our fairy godmothers in customer service will take care of it for you right away. Please let us know which item you received and attach a picture of the different labels with their barcodes (there should be 1 JUNIQE label and 2 carrier labels). Just let us know which item you received by mistake at service@juniqe.com or +49 (0) 30 920 331 21.

        And of course, you can return the wrong item super easily and free of charge. Just print out the return label in our Returns Centre and send it back to us. We’ll make sure the correct item arrives safe and sound this time!
        Returns Centre >>

    • Incomplete Order
      • Sometimes, we send out items separately due to different production times, so you don’t have to wait to get everything at once. Sorry if we didn‘t communicate this more clearly.

        If you have any questions concerning your order, please let us know at service@juniqe.com or +49 (0) 30 920 331 21.

    • Lost Item
      • Your package didn’t find its way to you? The postman didn’t ring 3 times? You have no notification about where it’s stored?

        Don’t worry, we will sort it out for you. Just give us a shout at service@juniqe.com or +49 (0) 30 920 331 21 and we will take care of everything for you.

  • Returns, Exchanges & Refunds
    Returns and Refunds
    • Returns
      • Terms of Returns

        You can return most of our items within 100 days of receiving them, for any reason and free of charge.

      • Free Return Label

        You can easily return qualifying items within 100 days of receipt, no questions asked. Simply send them back to us free of charge using our return label, which you can create and print in our Returns Centre.

    • Exchanges
      • Exchanges: Art

        Would you rather have a larger version of your print and framed this time?

        Sounds good to us. You can send back your prints to us within 100 days with the free return label. As soon as it comes back to us, you will be issued a full refund and you can make an exchange order. If it is the same size and category, we are happy to place an exchange order for you. Limited Editions that are exclusively manufactured and printed after your order can't be returned.

      • Exchanges: Fashion

        Online shopping can be tricky, but we’ve got you covered. If you want to exchange your item of clothing for another size, all you have to do is send back your original item with the free return label. As soon as it has made its way back to us, we’ll issue you a full refund. In the meantime, you can just order your design in the right size or design.

    • Refunds
      • When you return a product, we will issue you with a full refund as long as the items are unworn and in their original packaging.

        Please note that a refund might take up to 14 days after we have received your return. You will be notified immediately via Email once the refund is issued. A refund will be issued back to the account linked to your or original method of payment.

  • Gift Cards & Voucher Codes
    Gift Cards & Voucher Codes
    • Gift Cards
      • Buying a Gift Card

        You can buy gift cards here which will be sent to you with the German Post.  Please note that we will send gift cards in envelopes and we therefore recommend that they are sent to a private address instead of a company address or post office box. Please also note that we can provide no tracking numbers for letters.

      • Using Your Gift Card

        Congratulations on having a friend awesome enough to give you a JUNIQE gift card. You can redeem it easily by entering the gift code into the voucher field at checkout. The amount on your card will automatically be deducted from your total order amount during checkout. Yay!

      • Additional Information

        • Gift cards are valid for one year after purchase
        • Unfortunately, a monetary refund of the voucher amount is not possible
        • You can only use one gift card or voucher per purchase
        • Gift cards are valid for one use. Should there be an outstanding amount after your order, please let us know at service@juniqe.com or +49 (0) 30 920 331 21 to get another voucher for the outstanding amount.
        • Gift cards can only be redeemed at checkout when you place an order. Unfortunately, they cannot be applied retroactively. But don’t worry, they’ll still be valid the next time you find something you love at JUNIQE.
    • Voucher Codes
      • Using Your Voucher Code

        You can easily redeem your voucher by entering the voucher code into the voucher field at checkout. The voucher amount will automatically be deducted from your total order amount during checkout. Yay!

      • Additional information:

        • The validity of voucher codes may vary and will be specified on the voucher
        • Unfortunately, a monetary refund of the voucher amount is not possible
        • You can only use one gift card or voucher per purchase
        • Voucher codes may be valid only for a certain event, time or category. There may be a minimum order value.
  • Size Charts & Hanging Guides
    Size Charts & Hanging Guides
  • Your JUNIQE Account
    Your JUNIQE Account
    • Sign Up
      • Register with JUNIQE to take advantage of our unique services. This is free of charge and super easy. Just click the “sign up” button on the top right corner of our website and fill out all the required fields.

        Your password should be easy to remember and ideally consist of different, random characters. With your chosen email address you can now easily log into JUNIQE and use all our features. Whoop Whoop!

        You can also add or change all of your personal data in your account. And please don’t worry, data protection is very important to us, which is why your data is secure and will never be passed on to third parties.

    • Login
      • With your chosen email address and password, you can log in and take advantage of our (j)uniq(u)e services. Some of the perks?

        Place orders effortlessly

        Items are processed more quickly

        Download your invoices

        Access recent and previous orders easily

        Save your favourite items on your wish list and much more. For everything else, as always feel free to contact us at service@juniqe.com or +49 (0) 30 920 331 21.

    • Password Settings
      • I got 99 problems but the password ain’t one. Why? If you forget your password you can either click the “Forgot your password? No big deal” button on our website or contact our customer service fairies at service@juniqe.com or +49 (0) 30 920 331 21.

    • My Data
      • We take data protection very seriously here at JUNIQE. Your data is always secure and will never be handed over to third parties. If you’d like to link your account to social networks such as Facebook and Instagram that’s entirely up to you. By default this link is disabled but you can connect to social networks by going into your account settings.

    • Delete Your Account
  • Newsletter
    Newsletter
    • Frequency
      • Our newsletter keeps you up to date with news about new products, promotions and limited editions. You’ll also find out about our new artists and other wonderful things that inspire us three times a week.

    • Sign Up/Unsubscribe
      • To get in on the action simply enter your email address on our homepage. You will then receive a welcome email.

        Want to unsubscribe? That’s a pity, but we understand. Unsubscribe at any time by clicking the unsubscribe link in your latest newsletter.

  • About JUNIQE
    About JUNIQE
    • What is JUNIQE All About
      • Who We Are

        JUNIQE is the lifestyle brand for curated and affordable wall art, home accessories, fashion and stationery.

        We revolutionise the European affordable art market by making art accessible to the masses while catering to the individual. We curate exciting designs by authentic artists and inspire people to make art present in their everyday lives—owning art becomes a reality for everyone.

        Our vision is to make exciting and affordable art a part of people's everyday lives: Art. Everywhere.

      • JUNIQE ♥ Artists

        Our goal is to empower both emerging and established artists to profit from the sales of their work so that they can continue to do what they do best: create art. Our platform enables them to share their talent with a larger audience.

      • Made to Order

        We don’t do mass-production. The vast majority of our products are made when you order them according to your individual preferences. Our network of manufacturers customizes products just for you. An exception to the rule is that on occasion we sell limited-edition artworks that are printed by hand or signed by the artists.

      • Made in Germany

        We work with a handful of manufacturing partners based in Germany who use the latest printing techniques and materials of the highest quality. Our carbon-neutral clothing is made from organic cotton and produced under ethical conditions. Our heavyweight, gallery-quality paper is printed with archival inks — and lots of love — and finished with a UV-resistant coating.

      • The Team

        We’re a team of creative kids with one dream: to bring more art into your life. Sure it sounds ambitious but we love a challenge!

    • Our Artists
    • Privacy Policy
      • Our privacy policy can be found here

  • Contact
    Contact
    • How can I get in touch?
      • If you have any questions about ordering, suggestions or feedback for us feel free to get in touch via email at service@juniqe.com or on +49 (0) 30 920 331 21. We’re available Monday to Friday from 9:30am to 6pm CET. Write to us or give us a ring! Please also note that the correct spelling of our company is JUNIQE - we don't want your email to get lost in cyberspace!

    • How will you contact me?
      • Your email address will be registered in the system. We will send order and shipping confirmations to this address, as well as our newsletter.

    • Do you have a store I can visit?
      • We're just a website so you can only buy our products online. The good news is that we put our heart and soul into it and we’re open 24/7. Whoop Whoop!

    • Feedback
  • Contact Us
    Phone Number Mon-Fri, 9:30-18:00
Juniqe Team

Frequently Asked Questions

Can I change or cancel my order?

As long as your order has not been dispatched, we will gladly change the shipping address after you have ordered. If you wish to cancel an order, send our lovely customer service team an email through service@juniqe.com and let them work their magic. Sometimes it is not possible to cancel an order but you can always return an order to us free of charge.

Unfortunately we cannot add further products to an order once it has been sent, but if you speak to our customer service fairies on service@juniqe.com we can arrange for you to create a new order without having to pay for shipping twice. Not bad, eh?

Can I buy prints in a different size than those specified?

In order to guarantee that all of our designs fit you and your home perfectly, we offer products in different sizes. But don’t worry if your favourite doesn’t come in the size you want: we’re happy to find out if it’s possible to change this for you. Just write to us at service@juniqe.com or call +49 (0) 30 920 331 21 and our fairy godmothers in customer service will take good care of you.

How does the Advance Payment option work?

If you’d like to use our Advance Payment method, we will send you an email that includes our bank details and your reference number after you’ve placed your order. As an order can only go into production when we receive the full payment, it is important to always include the payment reference number when you wire the amount to the JUNIQE account so it can be matched to your order.

Separate orders will always have different payment reference numbers, so please remember to pay them separately as well.

As soon as we have received the payment, your order will go straight into production (please note that depending on your bank, this might take between 2-5 working days).

In case of an order return, the refund will always be issued to your original method of payment.

Note to customers in Switzerland: please check if your bank charges a fee for foreign bank transfers, as such charges will be deducted from your total order payment. In this case, your order will not go into production automatically.

How long will it take to ship my items?

The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and can take up to 10 working days since they are produced individually for you after you place your order.

My order arrived but it's incomplete. What should I do?

Sometimes we send out packages separately due to different production times, especially if you ordered items from different product categories, so don’t worry if your whole order hasn’t arrived yet. If you have any questions regarding your order, let our fairy godmothers in customer service know at service@juniqe.com or +49 (0) 30 920 331 21.

My order is damaged. What should I do?

If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Our customer service fairies at service@juniqe.com or +49 (0) 30 920 331 21 will help you right away. Please let us know what kind of damage your items incurred and quickly snap a picture of it. Pictures of the packaging would be incredibly helpful and we can make sure this does not happen in the future.

But please don’t worry, this does not reflect the high standards that we set for ourselves and we will definitely try to put a smile back on your face!

Can I return my items?

You can return most of our items within 100 days of receipt for any reason free of charge. You can find details about the return policy in the shipping details section.

Do you have gift cards?

You can buy gift cards here which will be sent to you with the German Post.  Please note that we will send gift cards in envelopes and we therefore recommend that they are sent to a private address instead of a company address or post office box. Please also note that we can provide no tracking numbers for letters.

Do You Have a Store I Can Visit?

We're just a website so you can only buy our products online. The good news is that we put our heart and soul into it and we’re open 24/7. Whoop Whoop!